Mystery Guest – Overview

Our mystery guest ⁄ mystery shopper service can help you to see your operation through the eyes of your guests, and improve performance by evaluating areas such as customer service, product knowledge, helpfulness, politeness and sales performance.

Our trained consultant(s) will visit your property as typical guest(s), and investigate and identify any strengths and shortcomings using a range of pre-set criteria. The questionnaire will be customised to suit your required standards/SOPs, and taking account of any particular areas which you may have identified as requiring investigation.

You will be provided with a detailed report outlining the findings, and a set of recommendations for any follow up training that may be required.