Mystery Guest – Mystery Shopper
The shopper experience is scored from arrival at the premises until completion of transaction and will include ratings of:
- Staff appearance ⁄ dress
- Staff activity
- Waiting time
- Efficiency of service ⁄ transaction efficiency
- Staff attitude, performance and morale
- Staff compliance with company policy
- Product Knowledge
- Sales Performance
- Telephone etiquette
- Merchandising standards
- Shop interior presentation
- Shop exterior presentation
