Mystery Guest – Mystery Hotel Guest
The hotel guest experience will be scored for each Department, from the initial enquiry until the completion of check-out:
- Enquiries
- Email Response time
- Telephone Reservation
- Approach ⁄ Arrival
- Check-in
- Accommodation
- Public Areas
- Bar(s)
- Dinner
- Room Service
- Spa ⁄ Leisure Facilities
- Wake-up Call
- Breakfast
- Check-out
