Mystery Guest – Mystery Diner
The guest experience is scored from the initial reservation through to completion of the visit and will include ratings of:
- Reservation
- Restaurant exterior presentation
- Restaurant interior presentation, décor, comfort, cleanliness
- Staff appearance ⁄ dress
- Food quality, presentation
- Waiting time
- Efficiency of service
- Staff attitude, performance and morale
- Staff compliance with company policy
- Knowledge of menu, prices, wines
- Sales effort ⁄ Up-selling
- Billing
