Training & Development

We offer a wide range of training courses, development programmes and customised in-company training.

Our programmes are developed using your own scenarios, customer types and products or services as material for discussion, role play and workshops. A pre-course consultation with the trainer helps to identify objectives for the training and develop a course which is specifically tailored to your requirements.

Our learner-focused training workshops are highly interactive and promote learning through the use of a variety of training aids including video, role plays, group exercises, presentations and case studies.

Employment Law

Our in-house Employment Law training programme provides you with an overview of the essentials of Employment Law and an appreciation of how Employment Law principles work in practice. We introduce you to the statutory frameworks which regulate the employer/employee relationship, and work with you and your concerns and address relevant employment legislation and case law.

Interview Skills

We can help you to improve your interview skills to ensure you get the best fit for the vacancy in your business. We can also help you avoid the legal pitfalls in the recruitment process, and ensure that you and your management team are aware of the questions not to ask in the interview process.

Train the Trainer

Our Train the Trainer FETAC Level 6 Certificate programme aims to give participants the knowledge, skills and competencies to design, deliver, assess and evaluate their training programmes. This programme is ideal for those wishing to deliver in-company training or embark upon a career in training.

Discipline and Dismissals

Our in-house training programme guides management towards implementing Grievance, Disciplinary and Dismissals Procedures. We will work through the stages of how to handle grievances and the importance of using the Principles of Natural Justice throughout the Disciplinary Process.

Customer Care

Our customer care training will provide participants with skills to improve their customer service delivery. Help your staff have a competitive edge. This half day training course aims at improving customer service delivery in your workplace.

what our clients say

“HR Connections has provided the Salthill Hotel with a high level of professionalism and knowledge in all aspects of HR compliance within the hotel.

Claire Carroll continues to work with us in proactively assisting us in the area of HR, productivity, legal compliance and offers us continuing HR and support which is extremely important to us to ensure the smooth running of this large very busy Hotel.

In addition the team at HR Connections are reliable and flexible, a real asset to any organisation and we look forward to a long business relationship with them into the future.”

Fiona Killilea, General Manager, Salthill Hotel

“Having worked with HR & Safety Connections for some time now we can not recommend the team there highly enough.

Their vast range of expertise coupled with their approachability and willingness to assist their clients in any way that they can is a priceless resource to our company.

We have found HR & Safety Connections seamless in their meeting of our requests and look forward to working with them for a long time to come.”

Katie Molony - Managing Director - JOE.ie & Her.ie, Dublin

Leitrim Association of People With Disabilities find the training offered by HR Connections staff very well delivered and appropriate to our training needs

Rosaleen Kielty, Leitrim Association of People With Disabilities, (LAPWD) , Leitrim

“We were delighted with the service and professionalism of HR Connections. As a growing business it is great to have somebody like Claire Carroll to call on to bring us peace of mind knowing that our HR requirements are fully met in compliance with current legislation”

Diarmuid Kelly, Kelly Oysters, Kilcolgan, Galway

“I found Claire a pleasure to deal with. Claire drew up all my staff contracts for me and was of great help during a NERA audit. She has great expertise and knowledge and is always at the other end of a phone when needed. I would have no hesitation in highly recommending Claire and her company.”

Valerie Osborne – Proprietor, Elysium Beauty Salon, Day Spa & Laser Clinic, Moycullen, Co. Galway

“I have worked with Claire Carroll on numerous occasions over the last ten years. I have at all times found her to be an asset to our business whether she be employed directly or working on a contract or fee based remuneration. Claire is a hard–working, honest and talented individual and her skill–set within her chosen fields of HR and Training are in my opinion unsurpassed. I continue to use Claire´s Company when the need arises within my own business, and look forward to continuing our excellent working relationship over the coming years.”

Dave Kelly, General Manager – Westwood Hotel, Galway

“I just wanted to say thank you for last Saturday. The Paediatric First Aid course went very well and all the parents were very happy with the course. I have done several of these courses over the years and I really found this one to be the best. This is mainly down to Michael, who really made the day interesting and kept it flowing, and provided the parents and staff with practical and useful information. I have already recommended the course to others.”

Grainne Morris, St. Lawrence Montessori School , Clontarf , Dublin

“Found the course extremely beneficial and informative. There was absolutely no chance of boredom, we were constantly involved in the training process and testing our knowledge. Very well run.”

Amanda Moore - Castleprint - Galway

Waterford Harley-Davidson are celebrating 10 years in business this year and in that time have been working with HR & Safety Connections and have found their advice and expertise invaluable in developing our business.

Lenny Burns, Waterford Harley Davidson, Waterford

“This was an excellent training course. Professionally organised and delivered by Michael Casey. Michael has a great understanding of hospitality industry which made First Aid relevant to day-to-day operations. Michael made the subject relevant and fun while achieving course objectives.”

Mike Whelan – General Manager, Saba - Dublin

“The White Gables Restaurant uses HR Connections on an ongoing basis for all our HR requirements (including Contracts of Employment, screening and interviewing candidates, First Aid, Manual Handling, HACCP and Food Safety training). From the initial consultation process onwards, we have always received a professional, efficient, and friendly service. They have a strong client focus, and the service is specifically tailored to suit our requirements. We are very happy with the professionalism of the service and the excellent level of ongoing support.”

Ann Dunne, Proprietor – White Gables Restaurant, Moycullen, Co. Galway

“I initially contacted HR Connections to draw up contracts of employment, and found that the company has a full range of services covering all an employer´s needs. We have since used the company to prepare our Safety Statement and provide Manual Handling training. I am very happy with the result and will continue to use their services. I can highly recommend HR Connections for the speed of response and their excellent customer service.”

Anne Marie Kelly, Proprietor – The Forge Bar & Eaterie, Moycullen, Co. Galway

“We have used HR Connections over the last number of years to carry out First Aid / Fire Safety and Manual Handling Training for both our Professional Cookery and Management programmes.

The feedback we have had from both students and tutors has been excellent and Michael is a pleasure to deal with. Claire and her team in the office will go out of their way to deliver what you need when you need it. I cannot recommend them highly enough and would have no problem if anyone wanted to contact me”

Shelagh Nangle - Irish International Hotel & Catering School, Taylor’s Hill, Galway

“We sourced external training from HR Connections. We were very happy with the quality of training, and the feedback from our employees was very positive.”

Clodagh Blighe, HR and Training Manager – Micros Fidelio, (Oracle Micros) Parkmore, Galway

“Delighted to have a local supportive service like this – reassuring to deal with a familiar voice/person and to support local too! Very happy with service and would have no hesitation recommending you to any small business.”

Leanne Evertsen, Proprietor - Barna and Moycullen Vet Clinic, Galway

“Claire was recommended to us by a colleague as a ´must have´. She has a fantastic knowledge in her field and a great way of getting the job done. She is very easy to work with and we will definitely work with her again in the future. She is extremely professional and we would wholeheartedly recommend her to anyone.”

Graham & Saoirse Roberts, Proprietors– Connemara Smokehouse, Co. Galway

“We have used the services of HR Connections for the past 2 years and they have been invaluable in making sure we have the latest information and legislative updates for any of the issues that have arisen for us. We have found Claire Carroll and her team to be knowledgeable, efficient and extremely helpful and would have no hesitation in recommending them to any other company for their HR requirements.”

Ross Lewis, Chapter One Restaurant, Dublin 1

“Personable, expert, good value. Easy going style – solid work. Have used HR Connections more then once.”

Philip Ryan, General Manager, Carluccio's Restaurant, Dublin

Claire initially drew up our Contracts of Employment and Employee Handbook, and later implemented our Performance Management System, meeting with most of our Management and Staff during the process. We are very happy with the service provided, and would be happy to recommend HR Connections to anyone needing HR or Health & Safety Services and Support.

Owen Hughes, Director of Portwest Limited, Co. Mayo

“HR Connections has provided the Restaurants Association Skillnet with an excellent service which was tailored to meet the needs of Restaurant and Hotel members of the Association. All our members were delighted with the programme which covered Employment Law and dealt with JLCs, NERA, Contracts of Employment, etc., and the feedback was extremely positive. Claire Carroll was a very informative, interesting and excellent communicator.”

Karen McBride, Network Manager – Restaurant Association of Ireland, Dublin

“We hired Claire Carroll as lead tutor on our Certificate in Employment Law programme. She did an excellent job with very positive feedback from the students and support staff. She delivered an excellent course and we are happy to rehire Claire for the same role this autumn.”